Ryan, Service Support Practitioner

What has been your proudest achievement?

There are so many things that I have been proud of, since I've worked at MMCG. 

• I was nominated and won Care Practitioner of the Year (2018).
• I graduated in Bolton University after balancing work, family and school.
• I was nominated Service Support Superstar 2021 on my current role (SSP).
• Being involved in helping services get a good rating on CQC
• Being able to share my story (on induction) and ignite one or two carers to aim more for them self. Sometimes after my talk, carers approached me and thanked me for sharing my story. That is a very great feeling, being able to uplift ones feeling to dream more and aim more.

What skills have you honed whilst being a Service Support Practitioner? 

I have been lucky enough to develop the following skills in my role as a Service Support Practitioner.

• Medication Management, especially EMAR system. Tidy up the stocks, making sure inventory is the same with the number of actual medications we have. This has always been a big deal for me, for any discrepancy on the counts that means medication is not being given properly. Doing an investigation on what happen why we have discrepancies. Making sure the different checks are being done properly. And others.
• Supplementary charts, I always believe that these charts are very important. They serve as evidence that we as a company are meeting the residents needs, that we are doing a great job. As they always said, “if it’s not documented, it’s not been done”.
• I personalised charts based on the residents need, implement a system that a care home can follow form personalising the charts to monthly preparation, archiving and review.
• Communication, in my role, most of the time the job is to change something that the staff been doing wrong for a long time. In order to create change, you should be able to gain the trust of your staff. If not, they will see you as the enemy, and it will be hard to achieve the desired change that you are aiming for. Of course, sometimes you need to be tough but different situations need different kind of leadership.

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