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Diana's story
Tell us about your role
I joined the Quality team just over two years ago and can honestly say I have enjoyed every day ever since. The role I do supports and guides services to continue to achieve good standards in their home, and for the people who live with us. In brief, the role of a Quality Support Partner (QSP) is to ensure that each service delivers a high standard of care and I offer that continuous support and guidance to help them achieve this.
A typical day would see me in and out various MMCG care homes. On arriving at a home, I talk to the Home Manager and ask where they feel support is needed. I check the relevant systems, and information related to it and create an action plan. I talk to colleagues in the home and offer my thoughts and ideas, such an example being, I am currently delivering workshops on how to use systems, complete forms and how to write a person-centred care plan. It is all about working together as a team to achieve the best outcomes for all!
More career stories...
Dan, Hospitality Manager
The most rewarding part of my careers so far with MMCG is when the team have a “light bulb” moment. I have been coaching the team to make improvements and so delighted when they come up with idea themselves and followed it though which was a huge brake-through moment with the team.
Sarah, Business Administrator
I love meeting people and helping people adapt to a new way of life, supporting families and friends. My role is never boring, I always find the next challenge.
Belinda, Support Services Manager
It’s the tiny things that really make a difference and seeing the reaction and joy on the Residents faces when for example you have just taken time to sit and chat to them, provided them with their favourite meal or decorated their room and put new furniture in.
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