Maria Mallaband and Countrywide Coronavirus Update 

Coronavirus: guidance regarding visitors

We are now allowing restricted visiting in our care homes…….

Thank you for your continued support for our staff working with compassion and dedication in our care homes. The response from you and the local community has been overwhelming and is appreciated.

Following the recent Government announcement of the easing of lockdown restrictions and the wider availability of testing to the care sector, we feel confident to propose an amendment to the current visitor’s policy. 

We feel at this stage introducing resident visits are essential for the wellbeing of an individual’s mental health. Therefore, we are now allowing restricted, monitored visits at our care homes where it is appropriate and visiting can be carried out safely.

The visits will be by appointment only agreed with the Home Manager and will be on an individual home by home basis. Further communication regarding the new protocol will be sent by homes to the next of kin explaining the process and next steps.

Regrettably, anyone visiting the home without prior agreement will be refused admission.  Walk-in visits are strictly prohibited.

Health professionals continue to visit when essential following the protocols in place.

For those who are unable to visit and for additional contact communication with loved ones continues via Skype and social media, which is available in all our homes. We are happy to support and advise where needed to enable family members and friends to stay in contact, please speak to us if assistance is required, we will do our best to help.

Our new guidance ensures our commitment to keeping our residents and staff as safe as possible as cases of Coronavirus develop within the UK. 

Clinical visits and appointments continue to ensure the continuity of care to our residents will continue as usual.

Visits from the community and from external entertainers remain on hold, including delaying non-essential maintenance works.

Our homes remain open to admissions as usual and we are following the current guidelines issued from the public health authorities to ensure the wellbeing of all. It is important we continue to support the healthcare system and individuals who require a safe care environment.

For any authorised or essential visits to one of our care services then please take the usual sensible precautions, including hand washing.  Our home managers have been asked not to admit anyone displaying symptoms (increased temperature, shortness of breath or flulike symptoms) and we ask you to cooperate with them in this regard.

We will continue to keep this policy under review and provide updates as appropriate.  Your understanding is very much appreciated by all our staff.

Please contact us at [email protected] if you have any questions.

June 2020