Maria Mallaband and Countrywide Coronavirus Update 

Coronavirus: guidance regarding visitors

Thank you for your continued support and understanding whilst we all follow the current government guidelines of practicing social distancing. We therefore still find ourselves in a position of needing to severely restrict visitors to our care homes to protect the wellbeing of residents, staff and the public.

For exceptional circumstances visits will be considered and then only by appointment with the manager.

Regrettably, anyone visiting the home without prior agreement will be refused admission.

Health professionals continue to visit when essential following the protocols in place.

In this continued period of uncertainty, loved ones can maintain communication via Skype and social media which is available in all our homes. We are happy to support and advise where needed to enable family members and friends to stay in contact, please speak to us if assistance is required, we will do our best to help.

We are committed to keeping our residents and staff as safe as possible as cases of Coronavirus develop within the UK. 

Clinical visits and appointments to ensure the continuity of care to our residents will of course continue as usual.

This is part of our broader plan which also includes stopping visits from the community, from external entertainers and delaying non-essential maintenance works.

Please note that our homes remain open to admissions as usual and are following the current guidelines issued from the public health authorities to ensure the wellbeing of all. It is important we continue to support the healthcare system and individuals who require a safe care environment.

For any authorised or essential visits to one of our care services then please take the usual sensible precautions, including hand washing.  Our home managers have been asked not to admit anyone displaying symptoms (increased temperature, shortness of breath or flulike symptoms) and we ask you to cooperate with them in this regard.

We will continue to keep this policy under review and provide updates as appropriate.  Your understanding is very much appreciated by all our staff.

Please contact us at [email protected] if you have any questions.

April 2020