Sarah, Business Administrator

Tell us about your role

I had worked as a Care Assistant since I was 16 years old in a variety of settings. Older people, learning disabilities and mental health. I worked my way though career progression to a Senior Carer and then decided to try my skills in training Care Assistants. I became a trainer/assessor for level 2 & 3 care qualifications. I didn’t enjoy this at all but learned various administration tasks and skills which I wanted to use in a role that was less stressful. The Administrator vacancy at Willowdene came at the right time and I went for it!

Our role is focused mainly on the financial transactions of the home- Payroll, resident contracts, mileage claims, petty cash balancing. To complete these tasks, I studied for my Level 3 Business administration. I had already completed a level 3 customer services diploma so with both these courses I feel able to carry out all my roles and responsibilities.  

What was your induction like at MMCG?

My induction was so helpful. I spent one month being shown the ropes by another admin. She helped me to set a plan for the day/week/month/year which I still use to keep me on track with tasks.

What has been your greatest achievement?

Being recommended by my colleagues for Administrator of the year 2022 has been my greatest personal achievement to date, especially as I won!!! I also really enjoy being able to support families and residents in the transition to full time care. I take a light hearted approach to coming to Willowdene to stay and try and encourage a relaxed and open culture. We all care deeply for everyone we come into contact with and our reputation has grown in the community to a one that people share with others. I like to think that I have played a big part in growing our good reputation through being warm friendly and honest with all that I meet.

What is it like working at MMCG?

Willowdene is an open, honest, friendly and caring place to work. Everyone wants to help everyone. We welcome people from various walks of life and cultures. We are very supportive of everyone withing the home as we might all need a hand. We have a number of support systems in place: we have a take and give food tray and are collecting for those living in Zimbabwe as one of our nurses sends clothing, shoes etc out. We are donating items and also helping by raising money for the costs of sending the containers. I also set up a freebie board for anyone wanting to donate and help their colleagues- anything from donating a pair of shoes to a set of plates!

I love meeting people and helping people adapt to a new way of life, supporting families and friends. My role is never boring I always find the next challenge. I like to help anyone so this is my perfect job. Some days are good and some are sad but that’s what we sign up for. If I can see the difference I have made in someone having a full life, that drives me to do better.  

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