Testimonials

"To all the staff at Alexandra Court Care Home. I just wanted to say a huge thank you for all the care and kindness you have shown my Grandma. I have been overseas since she moved out of her previous home of 50 years, and it was so wonderful to come back from Australia and find her so happy and well. She said that "nothing is ever any trouble for the girls", which is just lovely to hear, as I know she feels well looked after and comfortable in her new home. Now I feel confident that each time I come back to England, I’ll find my wonderful Grandma in good health and in good hands. Thank you!"

"On behalf of our families we would like to say a big thank you to you all for caring for Kit so well over the past five years. Ashfield Court is a lovely place. Once she adjusted to the big change in her life, Kit was always happy there, particularly after she moved into the first floor room overlooking the Stray, where she would watch the world go by and see the changing colours on the trees. We are sure you will all miss Kit as much as we do, but she was fortunate enough to spend her last few years in a caring, happy environment. We can’t thank you enough." 

“I would just like to write and let you know my feelings and observations on the care my Mother has received in the last 3 years. Initially she was being looked after in Cavendish Court and subsequently for 2 years, in The Belvedere. Both homes have been brilliant.

I had previously cared for my Mum in our family home and it was a very difficult decision to take, to let someone else take care of her, but I know that I could not have chosen better. The care and dedication given has been marvellous. Kim and her team in Cavendish Court were very welcoming to Mum and the family. When, after a year, it became necessary for her to move, I was worried that the care would not be so good. I was wrong!

Pat took over the reins at The Belvedere shortly after Mum moved in and proved to be a fantastic Manager. I think she has been a great motivator of her team and over the last couple of years seems to have built a team of people who really care for the residents, treating them with respect and dignity - in sometimes very difficult circumstances. There are too many people to name and thank individually, but one who deserves a special mention is Tom, he has been a huge support.

Talking to other residents’ relatives, I know that I am not the only one to be very impressed by the way the home is run. A number have experiences of other nursing homes which confirm how special The Belvedere is.

Sadly Mum passed away last month. Her final farewell from The Belvedere was handled with the kindness, compassion and professionalism that I had come to expect.

I have already thanked Pat, but I think it is also important that you have feedback. These people are the ones making your business successful.”

"We felt we had to write and express our thanks for such a wonderful ‘Come Dine With Me’ evening last night. The experience of sitting down to a family meal is always a treat for us and as usual the food was delicious. What we really found delightful was the reaction of Mabel to the entertainment before dinner. The lady (Emma) soon got everyone involved, singing along to songs from the early part of the 20^th Century, but it was when she started singing songs from the 60s and 70’s that Mabel truly got involved. Waving her arms and tapping her foot along to a number by the Bay City Rollers had us watching in amazement! We’re not certain if a memory was rekindled or if it was the beat of the music, but it is a long time since we have seen her so animated, she was really enjoying herself. A big ‘thank you’ to everyone involved in the evening, we enjoyed it tremendously and not just because of the reaction of our Mum, we can also say that by looking at the faces of other residents and their families, it was enjoyed by all."

"I wish to thank the management and staff at Corinthian House for their help and care. Last Friday we were entertained by Emma, who had everyone singing – even one resident aged 99 years was joining in. In the evening Adrian (the chef) provided a BBQ for 19 people. The staff went out of their way to help our relative and us, to a first class evening. I myself appreciate all that goes on at this friendly, caring place. The staff always have a friendly smile and they must have times of stress which we are not aware of. Thank you all. It is so helpful to know you are all there working for the good of all the residents. It’s is a pleasure to come to the home and be made so welcome."

"I am writing to express my gratitude at the care given to my Dad during his stay with you. The staff on Knebworth Court were always so caring and attentive and there was never a day when we visited that we weren’t greeted by a smile and welcome by any staff member we met from reception onwards. We now have a valued member of our family missing from our lives, but it was very reassuring to know that Dad was in such a happy and friendly environment, and the care he received at Monread Lodge was excellent, especially during the last few weeks of his time with you." 

"Thank you all so much for your kindness and care of Evelyn over the last six months. She was a lovely lady and sadly you did not know her at her best, but it was a great comfort to us to feel that she was being well looked after and kindly treated. Thank you to Margaret and Les for being at her funeral to represent you all. There were more of her old neighbours and friends there then we had expected, as sadly she had outlived a lot of her very old friends. You all do a really marvellous job in the care of the old people you look after."

 "Thank you for your note. It was lovely to hear from you again. You have all been very kind and understanding and I can't thank you enough for the excellent care you gave Mummy."

"I would like to thank you for your promise when you came to see my wife to try and convince her that moving to a care home was in her best interest, and that you would see that she had a good room with a view and be well looked after. This you did on all counts.

It was a difficult time for me to let her go at the time, but as it turned out it was the best decision I could have made, as your staff are second to none. I cannot find words to describe how caring and the attention to her needs have been carried out to make Margaret's life as comfortable as possible. It will be my pleasure to recommend Rosedale to anyone I come across who find themselves with the same decision I had to make. So a big big thank you to you and all your wonderful staff at Rosedale."

"On behalf of residents, family and friends I would like to say a big thank you to you all for the wonderful picnic we were able to share outdoors yesterday. The service and all the food was simply first class. I'm sure you would all be extremely tired after such a busy day, but to us on the receiving end, it was a very memorable occasion."

"Thank you so much for accommodating me and my Mother on the visit recently to Appletree. My apologies for not being in touch sooner and thank you for calling us this week. What I do know is how very much appreciated was your time, care, effort and warmth at (and since) meeting you and your care staff. It meant a great deal to experience such great care and in Meadowfield, it was really nice to meet you all."

"To the management and all staff. We felt priviledged to be part of your "Dignity in Care" Day.

Thank you for the opportunity to see the special care, consideration and the effort you make, to enrich the lives of all your residents. With our best wishes, Madelein & Ronnie, Freda & Graham and Maureen & Eddy - The Tea Dance Team."

"Ashfield Court and all the staff were wonderful and I know Dad was very happy there. Sadly he was not in the best of health but they looked after him very well. I would recommend Ashfield Court to anyone, and I am very grateful for all their help and support."

"I'm sorry it has taken me a little while to get around to writing this, but I am writing on behalf of my sister and myself to express our sincere gratitude to you and ALL the staff at Ashfield Court for the care, companionship and support you gave to our Dad, during the past two years. It is difficult to put down in a letter exactly how much it has meant to us to know that Dad was safe and secure and cared for in an environment that was as much like home as it is possible to be. I have been tremendously impressed with how the staff have responded to his changing needs in a totally professional and sympathetic way. Thank you very, very much for everything. I am really glad we chose Ashfield Court for Dad to move into. Its a big responsibility having to make that decision for a parent, but I really feel that we got it right. You should all be extremely proud of what you do."

"Whist writing I would like to give my sincere thanks to the Manager and the rest of the staff at Furze Hill Lodge for giving excellent care and attention to my Aunt. It was a big step for my Aunt to relocate from Devon to Surrey and you have all helped her to adjust to this major change in her circumstance. My Aunt and I hope to stay in touch with you all and visit or stay with you again in the future."

"I wish to convey my praise regarding Batley Hall Nursing & Residential Home. I write from the perspective of a resident's relative, having visited at least three times a week for the past eight years. First, thank you for nursing my Mother; she is alive today thanks to the care given from the wonderful staff. Thank you for providing a warm and comfortable home for the residents. Thank you for the caring and conscientious staff that you employ. Thank you for the choice and variety of food and dietary requirements on offer, and for the talents of the chefs. Thank you for the manner and respect that the residents and visitors are addressed. Thank you for the entertainment on offer."

"All too often we hear of people's complaints of neglect, poor food, dirty conditions and even cruelty from staff members towards residents in some nursing homes. This letter is just the opposite; it's a heart-felt thank-you to such a lovely nursing home. Our Mum loved every minute in Corinthian House. She loved being waited on and being pampered, having her hair done and not having to do any cooking or cleaning. All she had to do was sit back and relax, and she did, bless her. We are going to miss going to Corinthian House because we shared a lot of laughs and happiness with the staff, and have come away with some lovely memories. In fact, we started to think it was our second home, too. Many, many thanks to all the wonderful staff for making Mum and Dad's last few years so comfortable and happy."

"I should be grateful if you could convey our sincere gratitude to all your dedicated staff at Ashfield Court for the care X received throughout her time as a resident. It is perhaps inevitable that the media concentrate on the failings of some care homes whilst the professionalism, outstanding care and compassion provided by homes such as Ashfield Court go unreported. Our experience has been entirely positive and, as a family, we could not have hoped for a better and more caring environment. Throughout her five years at Ashfield Court we have had total confidence that her needs would be met and that her well being was always the priority. In this respect we are also most grateful that her wishes were respected and that, when the time came, she passed away peacefully and with dignity in her room at Ashfield Court. I would like to thank you for your valuable guidance on my responsibilities following her death."

"I would like to place on record my sincere thanks for the very high standard of care my father received while staying at Troutbeck Nursing Home. I was very impressed with the attitude of the staff. He entered the home when it became apparent to him that he could no longer cope on his own, but his view of care homes at this state was very negative. This changed into a much more positive one within a very short time of arriving at Troutbeck."

"My mother has been a resident at Chesham House Care home, Alderley Edge for over two years and transferred to your new building, Cavendish Court, last Saturday. I went to the home during the afternoon to assist with the move and I am writing to draw your attention to the success of the operation.

During the last year, my Mother has been kept informed about the move to the new building by the staff. Although she was a little uncertain about the matter initially, by last Saturday she was looking forward to it. Throughout the day she was treated with care and consideration, and help was on hand to move her heavier items and resolve any problems she had. She was very pleased with her new room and, by the time I left, she was settling into new surroundings.

I would like to commend the staff, in particular the Care Manager, who remained calm and efficient at all times, for their hard work and assistance. They made what was inevitably a difficult day as easy as possible for the residents."

"A note to thank you and your staff for inviting me to the Cheese and Wine evening last Friday, which was enjoyable on many fronts.

The children were delightful and played and sang beautifully. Opportunities for the elderly to have contact with the young are very special. 

James (Toseland) was inspirational, and not just for his singing and piano playing skills which were exceptional. As your Chairman eloquently pointed out, James echoes the values and virtues which Maria Mallaband hold dear.

Thank you all so much for what you do for Dad, to make his stay with you as comfortable and happy as possible."

"To all staff who cared for Maureen during her stay with you.

It was a great relief to find a Home who actually cared and nurtured the Residents in your care and for our family especially to carry on the regime of working etc. that we do with her at home.

We have noticed a change in her, she is more responsive than before. She particularly enjoyed mixing with new friends and sends her love to Cecily, Betty and Ivy.

We hope to see you all on the 25^th February for Dignity Day."

"We just want to thank you for the lovely celebration you provided for Helena’s 100^th Birthday. Unfortunately the ‘birthday girl’ was not fully aware of what was happening, but everyone else thoroughly enjoyed it – how could we not? The set up in the conservatory and garden was lovely, the food was enjoyed by all of us (most came back for seconds) and the pianist was perfect. We realise that this was a team effort and that all the staff contributed to making the party such a success. Thank you all very much." 

I would like to thank everyone at Troutbeck who had any dealings with caring for my cousin these last few months. She certainly needed a lot of care and she always looked so comfy tucked up in her bed under very pretty duvets. Many thanks to all of you.

"As a family we can not praise high enough the care Linda and her staff gave at Willow Bank. If all nursing homes were managed with the same care and dedication to residents welfare, no elderly person would ever again worry about going into care, or a family be anxious because they could no longer cope to care for their much loved relative.

My mother was always treated with the upmost care, compassion and love. The nursing care she received was excellent. The carers do what i appreciate is not an easy job so cheerfully, efficiently and patiently while at all times keeping my late mums dignity intact. We as a family were always made to feel welcome by everyone. Linda and every single member of her staff are the ensuring heros of this world.

We thank them all from the bottom of our hearts."