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Tel: 0113 238 2690 Fax: 0113 238 2691 Email: [email protected]

Welcome to Wyndham Hall

Welcome to Wyndham Hall

My Name is Jayne Muir and I have been qualified as a registered nurse for 40 years, the last 20 of which have been in Care Home Management and Operational Positions.
It is my aim to ensure that Wyndham Hall has the best quality of care for the residents living with us, and this will be down to myself and the great team of staff we have here, this aspiration will be at the forefront of my vision moving forward for Wyndham Hall.

Wyndham Hall Care Home is located in the historic market town of Bicester, North Oxfordshire. All 60 bedrooms are en-suite and decorated to an elegant hotel standard. Our five star service offers residents – The highest standard of quality care, a team passionate and dedicated to enable our residents lead fulfilling lives, the facilities include a coffee shop, Restaurant; Bistro, cinema room, shop, pub and a Hairdressing & beauty Salon .

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All recommendations have been submitted through the independent website carehome.co.uk and are subject to the carehome.co.uk terms and conditions

Home Details

Jayne Muir - Care Manager

Skimmingdish Lane
Launton
Bicester
OX26 5AF

Tel: 01869 722767

[email protected]mmcg.co.uk

 

We were delighted with the outcome of the May 2016 CQC inspection and are committed to working with our residents, their families, and Health & Social Care professionals to continually improve and develop our services.

We were pleased with many of the positive observations the CQC noted in their report, including:

  • Staff told us there were sufficient staff to support people. Comments included; “There’s enough staff here and I know as our resident numbers increase the manager wants to increase staff as well”, “I think we have enough staff and are still recruiting” and “We definitely have enough staff at the moment”. There were sufficient staff on duty to meet people’s needs. The registered manager told us staffing levels were set by the “Dependency needs of our residents”. Staff were not rushed in their duties and had time to sit and chat with people. People were assisted promptly when they called for help using the call bell. Staff roster’s confirmed planned staffing levels were consistently maintained.

  • Staff demonstrated a good understanding about how to ensure people were able to consent to care tasks and make choices and decisions about their care. Throughout our visit we saw staff offered people choices, giving them time to make a preference and respecting their choice. For example, at the lunchtime meal we saw people’s preferences regarding food and drink were respected. We spoke with staff about consent. One staff member said, “I never do anything until I’ve got their consent. Even if they cannot speak I recognise their body language and this lets me know”. Another staff member said, “I always ask residents if they are okay having either a male or female carer”.

  • Staff assisted people with their meal choices and where people required support with eating, this was given discretely and appropriately. One person decided they did not want their meal choice and asked the chef for an omelette. This was immediately provided. One member of staff told us how they supported people to eat and drink. They said, “I always sit with them and ask how they would like to be helped. I help them as they want and at their pace, I don’t rush them”. Another staff member told us how they monitored people’s weight. They said, “We record on food and fluid charts to make sure residents have enough food and drink. We communicate with the chef and monitor weights for those losing weight”.

 

food standards