We are committed to continually improving and developing our services. A comprehensive action plan is in place to make improvements to the areas highlighted by the CQC during their inspection in March 2017.
We were pleased with many of the positive observations the CQC noted in their report, including:
• Staff were patient, kind and caring and they interacted positively with people.
• Staff were passionate about their work and they were very proud to show what was happening in each unit. Staff said they ‘loved’ their work with people and we saw they were friendly and smiley, helping to create a happy atmosphere.
• People were offered good choices and supported well to make their own decisions.
• People’s independence was encouraged and staff enabled them to do as much as possible for themselves, whilst being on hand to support if needed.