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Welcome to Kingsbury Court

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    Welcome to Kingsbury Court

    My name is Venita Couzens and I am the Care Manager at Kingsbury Court Care Home, I am a very experienced Home Manager and Registered Nurse with  30 years Nursing Care to my CV, please feel free to come along to the home for a viewing and a chat about the services we provide at Kingsbury Court.
    The luxury 5 star care home provides residential and dementia care for 60 residents across two three floors.
    Kingsbury Court is located in the picturesque village of Bisley, Surrey. All 60 bedrooms are en-suite and decorated to an elegant hotel standard. Facilities include: a café, quiet lounges, restaurant style dining rooms,cinema room, Hairdressing Salon and beautiful large landscaped gardens to all sides.

    For further details, please contact us on 01483 494186.


    We are committed to continually improving and developing our services. A comprehensive action plan is in place to make improvements to the areas highlighted by the CQC during their October 2016 inspection.

    We were pleased with many of the positive observations the CQC noted in their report, including:

    • People privacy and dignity were respected. Staff told us that they would always knock on people’s doors and wait for a response before entering. We saw this was the case throughout the inspection and people confirmed that staff waited to be invited into their rooms before entering. Staff told us how they maintained people’s dignity, especially when attending to personal care by ensuring bedroom doors and curtains were closed. One staff member told us, “I always make sure that bedroom doors are shut when we’re doing personal care and cover people with a towel so they’re not exposed.” People confirmed that this was the case and that staff supported them to maintain their dignity. One person told us, “They’re very good, they don’t make you feel at all uncomfortable.”

    • People were supported to maintain their independence. One person told us that staff encouraged them to maintain their mobility, “They encourage me and check that I’ve done my exercises every day to keep me moving.” At lunchtime people were encouraged to be as independent as possible when eating their meals. Staff told us that no one required adapted crockery to eat. We observed that where required people were offered adapted cups and beakers to enable them to drink independently. Staff told us they recognised the importance of enabling people to remain independent. One staff member told us, “They choose if they want a shower or a wash. If they are able to wash it’s important they do that themselves.”

    • The atmosphere in the service was calm and relaxed and staff spoke to people in a respectful and friendly manner. We observed staff interacting positively with people, sitting or kneeling next to people when talking to them. One person was anxious and upset as they did not know when they would next see their family member. Staff spent time talking to the person and reassured them when their family member would be visiting next before engaging them in an activity. Another person made it clear from their vocal sounds they did not want to eat their lunch with others in the dining room. The staff member reassured them and supported them to eat in the lounge area.

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