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Tel: 0113 238 2690 Fax: 0113 238 2691 Email: info@mmcg.co.uk

Welcome to Furze Hill Lodge

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Welcome to Furze Hill Lodge

My name is Joan Harrington and I am the Care Manager for Furze Hill Lodge. I joined the Maria Mallaband Care Group in 2010. Prior to that, I worked in an EMI home as Registered Manager for 4 years. I have LMC in Health and Social Care and am an Assessor in NVQ 1, 2 and 3.

I have a number of years working with the elderly in Mental Health and Dementia care. I come from a background where high standards are expected and where an excellent reputation is a ‘must’.

I work with staff to ensure that we maintain standards as a team. We work closely with outside agencies such as GP practices, social workers and other professionals to ensure that we deliver the care that our clients want and need.

Furze Hill Lodge is a Tudor style residence located in the attractive Surrey village of Kingswood and we provide residential/personal care, day care and respite care for 29 residents.

All recommendations have been submitted through the independent website carehome.co.uk and are subject to the carehome.co.uk terms and conditions

Home Details

Joan Harrington - Care Manager

Furze Hill
Kingswood
Tadworth
Surrey
KT20 6EP

Tel: 01737 742731

furzehill@mmcg.co.uk

 

We were delighted with the outcome of the February 2017 CQC inspection and are committed to working with our residents, their families, and Health & Social Care professionals to continually improve and develop our services.

We were pleased with many of the positive observations the CQC noted in their report, including:

  • People told us staff showed them compassion and empathy. They said staff gave them time and listened to them. One person told us, “I enjoy my life here. Staff are very nice and friendly.” Another person said, “You can see this place is comfortable. Staff are so caring.” A relative said, “Staff are very caring. [My relative] is fond of them.”

  • Visitors told us they were welcomed at all times into the home. Throughout the inspection we observed visitors being warmly welcomed by staff. Staff paid attention to them and facilitated any discussions where necessary. In some occasions staff supported people to feedback any progress or what they had been doing. People told us relatives were able to visit at any time without restrictions.

  • The service had a dignity champion whose role was to ensure staff treated every person with dignity. We observed that people were treated with great respect and regard to their dignity. In a recent survey, people¬† were asked if ‘staff treated them with kindness, dignity and respect’, 100% of respondents thought so. Staff told us they explained what they were going to do before care was delivered. A staff member said, “I say what I am going to do before I proceed.” We observed staff knocked and waited for a response before they entered people’s rooms. Staff were not hurried when they assisted people with personal care. We observed they waited patiently for people who needed to be prompted and encouraged to mobilise independently.

 

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