Tailor-made solutions

Maria Mallaband Care Solutions offers specialist services to stakeholders in underperforming or distressed businesses in the care sector.

Whether you're a bank, financier, landlord, business professional or business owner, our initial assessment focuses on the key areas of the business and will help you to see the bigger picture. We can also provide the tailor-made support you need to monitor and manage your clients care business on an ongoing basis.

Care delivery

We will assess the level of care being given and determine whether it is appropriate and in-line with the needs and requirements of the service users. We can also audit compliance with action plans on an ongoing basis.

Staff assessment

We will look at staff rotas, qualifications and training records and identify any changes that need to be made to the care team, ancillary staff or support personnel.

Regulatory compliance

It is essential that correct documentation is maintained and that regulatory requirements are met. We will identify any failings and suggest routines to ensure that regulations are always met.

Management information

We will assess management structures and identify what needs to change in order to ensure that you get visibility regarding the performance of your care service.

Commercial performance

We will analyse and benchmark the performance of the care service against industry standards and identify areas where performance can be improved.

Opportunities for change

Care homes need to evolve as the market environment changes. There may be opportunities to adapt services for different categories of care or, with the correct marketing approach, change the nature of the service users.

Statutory auditing

We will use a suite of audit tools to ensure that regulatory requirements are met.

Policy and procedures

We will write appropriate polices and procedures, implement them and then audit compliance on an ongoing basis.

Management information and KPI production

Timely and accurate management information is essential in ensuring an effective turnaround in performance.

Mystery shopping

This is an effective way of monitoring performance to ensure that your team is working in the most effective way.

Marketing support

Our marketing specialists can work with you to improve occupancy and ensure the care service has the right profile and that enquiries are properly managed.

Recruitment

Our Human Resources team can complete any necessary recruitment for you including CRB checks and reference taking.

Training

The proper control of training programmes is essential to ensure that staff receives all mandatory training.

Interim management

We can act as interim manager of the care service taking responsibility for all aspects of performance.