Popped in to see residents who were unable to join us for activities in the lounge at Birch Heath Lodge . Lots of chats about family, friends and past and lots of reminiscing. Sometimes I can go in a room and the person is feeling low and I feel listening and turning their mood around by chatting and making them laugh is an important part of our work as we all have times when we need someone to talk to and a smile goes a long way – Pat, Activities Assistant.
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