Residents at Ashfield Court Care Home in Harrogate are celebrating after it performed strongly in a nationwide survey of the quality of their care from the viewpoint of their families and friends. The results, launched today, show Ashfield Court Care Home was given an overall performance rating (OPR) score of 869, out of 1,000. This compares favourably to the national average of 828.
Following a pilot scheme last year, the Family and Friends’ survey is now part of the wider Your Care Rating the country’s largest and most authoritative survey of care home residents. The nationwide survey has given care home residents a voice for the past five years, putting their care at the heart of understanding more about how well care homes perform. Following a pilot scheme last year, 2016 saw the addition of the Family and Friends’ survey with 47 per cent of families and friends across 643 homes taking part.
Each care home was given an overall score based on feedback from families and friends across four broad themes; Staff and Care, Home Comforts, Choice and Having a Say, and Quality of Life. Ashfield Court Care Home achieved scores of 934 for Quality of Life and 892 for Choice and having a say, meaning the residents of Ashfield Court Care Home highly rate the standard of care they receive for Quality of Life and Choice and having a say.
Melanie Marshall, Care Manager at Ashfield Court Care Home said: “It’s great that the families and friends of residents value the care they receive at Ashfield Court. Most of our scores across the four themes are really positive, which shows that life for our residents is happy and fulfilling. While we’re really pleased with our scores, we obviously want to get even better and the survey helps us do that by giving us direct feedback. Families can also see at a glance which care homes are committed to raising standards and being transparent as they take part in the survey. Every care home resident should be able to speak up about their care and this is what the Your Care Rating survey does – it gives them a voice.”